Patient Trust in AI-Driven Care

01 · Awareness

AI Is Already Part of the Healthcare Conversation

66%

of patients report at least some familiarity with AI in healthcare

63%

believe AI is already being used by their providers, portals, or apps…

Believe AI is in use63%

Definitively confident22%

Many patients suspect AI is present, but relatively few are certain.

The findings suggest AI is no longer viewed as a future concept in healthcare, but greater transparency around its use may still be needed.

53%

Patients without children

+26PTS

79%

Patients with children

Patients aware of AI in healthcare

Awareness and comfort with healthcare AI vary meaningfully across patient populations, suggesting trust-building strategies may need to be tailored rather than universal.

02 · Acceptance

Patients Are Open to AI — With Conditions

59%

would use AI tools offered through their healthcare provider

73%

prefer human judgment over AI-only decision-making

69%

are open to AI when clinicians remain involved in their care

Patients are not rejecting healthcare AI — they appear most comfortable when AI is positioned as a tool that supports, rather than replaces, clinicians.

03 · Trust

Trust Matters More
Than Technology

67%

are majorly concerned about a lack of accountability if something goes wrong

57%

say the privacy & security of their health data is a major concern

Patients are nearly twice as likely to worry about accountability as they are about their own technical understanding of AI

67%major concern: Lack of accountability if something goes wrong

36%major concern: Not understanding how
AI works

This suggests patients are less worried about the technology itself than they are about how healthcare organizations govern and use it.

04 · Transparency

Transparency and Control
Build Confidence

want to know when their healthcare data is being used in AI systems86%

want to know when AI influences decisions about their care85%

want control over whether their data is used for AI84%

Patients want to be informed participants in AI-enabled care, not passive recipients of AI-driven decisions.

AI Is Already Part of the Healthcare Conversation

Patients Are Open to AI — With Conditions

Trust Matters MoreThan Technology

Transparency and ControlBuild Confidence

Trust Matters More
Than Technology

Transparency and Control
Build Confidence