Community Health Systems (CHS), located in Franklin, Tennessee, is one of America’s leading operators of general acute-care hospitals. After replacing its legacy IT service desk tools with ServiceNow® IT Service Management, CHS turned to ServiceNow® IT Asset Management to help manage its software assets. At the time, CHS was tracking software assets manually using spreadsheets. This meant the inventory was incomplete, inaccurate and out of date, making it difficult to challenge vendor audits and leaving CHS exposed to compliance risk. ServiceNow helped CHS take more control over its software purchasing path so it could have better conversations with vendors.
Learn how ServiceNow helped CHS:
- Save 40% on its license true-up costs, totaling millions of dollars
- Automate 95% of its software tracking to put patients and policies first
- Optimize its license reclamation strategies based on asset data
Sponsored by:
